No responses to “Hey Encino, A Former B & N Manager Has a Few Words for You”

  1. Barbara

    Amen and well said. I work for a small, independent bookstore and I can’t tell you how many times people have come in and asked if we still helped shoppers find books! Hello! Yes, that’s what we do, but apparently B&N and the local discounters considers that optional for their salespeople. Give us a keyword and watch us hunt! Independent bookstores are vital to a community. You are so right; the money stays there. My pet peeve: folks who come in with a list, browse our titles, ask for our help, and then tell us they’ll order it from Amazon or pick it up at Costco. Ouch.

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