James Crossley

A Cup of News

Nobody’s Perfect

I spend most of my time here talking about how great indie bookstores are (and they are great) but I thought it might be interesting for a change to talk about a couple of failures, times when we at Island Books couldn’t seem to find what a customer wanted. A co-worker of mine, whose customer service ethos was first formed when she worked at Nordstrom’s, legendary for its willingness to go above and beyond, had the following experience a few …

Sep 23, 2014

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